Careers at dusk

ONLINE CUSTOMER SERVICE OFFICER (Maternity Relief Contract)

dusk has over 108 stores throughout Australia with plans to grow the company further, including internationally. This position will be based in our dusk Head Office in Alexandria (Sydney) and will be placed on a Maternity Relief contract from early November 2019 to mid January 2021.

The key responsibilities of this exciting role include:

  • Answer customer phone calls and respond to customer emails in a professional and timely manner;
  • Monitor customer online orders and proactively manage any issues that may arise;
  • Process refunds and returns with a high attention to detail;
  • Build a thorough knowledge & understanding of dusk products and how they work;
  • Ensure a high level of customer service is upheld at all times; and
  • Ability to help dissatisfied customers in a calm and professional manner to best resolve their problem.
  •  
    To be successful, you will:

  • Have excellent verbal and written communication skills;
  • Have strong PC skills including Excel, Outlook and Word;
  • Have good organisational and time management skills;
  • Have the ability to work well under pressure;
  • Be a team player; and
  • Have a strong customer focus.
  •  
    Previous retail work experience in a Customer Service role would be advantageous. You will enjoy working as part of the dusk Customer Support Team, but also be able to work effectively without supervision. Having a “can-do” attitude is a must for this role, alongside having a bubbly personality, positive outlook and the desire to make the impossible, possible! You will also be highly organised, efficient and enjoy making your Customer’s day as “It’s about the Customer, always!” at dusk.

    Ideally, you will be available to start in early November. If you believe you have the skills and drive for this role and desire to be part our growing dusk Team, you can apply via seek at https://www.seek.com.au/job/40053855

    Only people who are already able to legally work in Australia should apply for this role. Only short-listed applicants will be contacted.

     

     

    TEMPORARY CASUAL ONLINE HELPDESK ASSISTANT

    dusk has over 108 stores throughout Australia with plans to grow the company further, including internationally. This position will be based in our dusk Head Office in Alexandria (Sydney) and is temporary over the Christmas period. (Mid November to Mid January, normal business hours, 5 days per week)

    The key responsibilities of this exciting role include:

  • answer customer phone calls and respond to customer emails in a professional and timely manner;
  • monitor customer online orders and proactively manage any issues that may arise;
  • process refunds and returns with a high attention to detail;
  • build a thorough knowledge & understanding of dusk products and how they work;
  • ensure a high level of customer service is upheld at all times; and
  • ability to help dissatisfied customers in a calm and professional manner to best resolve their problem.
  •  
    To be successful, you will:

  • have excellent verbal and written communication skills;
  • have strong PC skills including Excel, Outlook and Word;
  • have good organisational and time management skills;
  • have the ability to work well under pressure;
  • Be a team player; and
  •  
    Have a strong customer focus.

    Previous retail work experience in a Customer Service role would be advantageous. You will enjoy working as part of the dusk Customer Support Team, but also be able to work effectively without supervision. Having a “can-do” attitude is a must for this role, alongside having a bubbly personality, positive outlook and the desire to make the impossible, possible! You will also be highly organised, efficient and enjoy making your Customer’s day as “It’s about the Customer, always!” at dusk.

    You will be required to work from the last week of November to mid-January. Specific hours to be confirmed. If you believe you have the skills and drive for this role and desire to be part our growing dusk Team, you can apply via seek at https://www.seek.com.au/job/40053855

    Only people who are already able to legally work in Australia should apply for this role. Only short-listed applicants will be contacted.

     

     

     

     

    A CAREER AT DUSK

    If you are Passionate, Professional and Ambitious with a Can-do Attitude and would like to be part of Australia’s most successful retailer of candles, homewares and gifts, then we want to hear from you! We offer a variety of glowing career opportunities in our stores nationwide. If you would like to apply to join the dusk Team and live our dusk Culture, simply click on the link below to view our current positions vacant.

    The Application Process

    At dusk, we are passionate about finding individuals who posses qualities that encompass the dusk culture! To assist us in getting to know you better, we would love each applicant, if you would like, to introduce yourself via a short video answering the following 3 questions:

    1. What interests you about working at dusk?

    2. What does the phrase 'It's about the customer, always' mean to you?

    3. Why do you think you’d be a great asset to the dusk team?

    iPhone and Android phone video files are supported, along with webcam on your PC or laptop. Please make the video no longer than 2 minutes. Your video must be no bigger than 100MB & of a compatible file type: WMV, FLV, MP4, MGP, MPEG, AVI, MOV. If you find that your video is an incompatible file type or is larger than the accepted size, please either re-record or compress the file by using a converting/compressing program. These programs are available free online or as a mobile app. Some examples to use are: ‘Any Video Converter’ (available online & free to download) or ‘Video Compressor’ (free app available on iPhones). * It does not have to be professionally edited – it just has to answer our questions & introduce yourself. Please note that this is not mandatory, and will not affect our consideration of your application. 

    We look forward to receiving your application – Good luck!

     


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