Terms & Conditions

Welcome to dusk’s Terms and Conditions page. Please read through the following information before you place an order as by placing this order, you are bound by the Terms and Conditions set out below. dusk reserves the right to update these details at any time and will notify you by updating the information on this page.



The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. This website may include inaccuracies or typographical errors. dusk Australasia Pty Ltd (dusk) and any other persons involved in the management of this website may make changes in the products and prices described in this website, and to the content of this website, at any time without notice. dusk shall not be responsible for any detrimental reliance you place on this website or its contents. Use of this website is on an "as is" basis and is entirely at your own risk.

Unless otherwise agreed to in writing by dusk, the contents of this website and all goods that may be provided in any connection with this website are provided "as is", and are for consumer end use only, and all express or implied conditions, representations and warranties, including any implied warranty of merchantability, for a particular purpose, or non-infringement, are denied and disclaimed, except to the jurisdiction. Except as otherwise expressly agreed, dusk makes no representations, warranties, covenants or guaranties as to the quality, suitability, truth, accuracy or completeness of any of the contents of this website, or any goods that may be provided or sold in any connection with this website. Any representations, warranties or covenants with respect to any goods referred to in this website shall be subject to, governed by, and as stated in the applicable contract governing the provision of same.

In connection with your viewing and use of this website, except for any commercial transactions that may be undertaken in connection with this website, dusk shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with this website whatsoever, including as a result of using, accessing, copying, or downloading any part of this website's content. In no event shall dusk be liable for any direct, indirect, special, incidental, or consequential damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises, whether for breach of contract, or in tort, negligence, equity, or otherwise even if dusk has been previously advised of the possibility of such damage.

You agree to have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the website and will not make a claim against dusk for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or lost profits resulting from any use of this website.

You agree to hold dusk absolutely harmless from, and you covenant not to take any action against dusk for, any claims based on using this website.


Intellectual Property

dusk Australasia Pty Ltd, All Rights Reserved. dusk Australasia Pty Ltd shall enforce its rights concerning this website in the event of any interference, infringement or contravention of its rights, title or interests in any aspect of this website. This website is protected under the copyright laws of Australia and other countries. Unless otherwise specified, no person has permission to download, display, post, record, mirror, duplicate, copy, retransmit, redistribute, commercially exploit, reproduce or republish any part or aspect of this website in any form, or any information found at this website, by any means whatsoever, whether by electronic, mechanical, recording, photocopying, photographic means or otherwise.

The symbols ® and TM designate Australian registered trademarks and unregistered trademarks respectively. dusk has additional trademarks and service marks, registered and unregistered, in other countries. Nothing on this website shall be construed as conferring any license under any of dusk's or any other person's intellectual property rights, whether expressly, by interference, by implication, or otherwise.

Gift Cards

dusk Gift Cards can be redeemed at any dusk store throughout Australia and online in your shopping cart. Gift Cards are to be treated like cash; defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. Gift cards are redeemable towards the purchase of any product available at the time of presentation. Gift Cards are not redeemable for cash and cannot be used for payment of credit or retailer accounts. No vouchers or offers can be used to purchase gift cards.

Gift Cards are valid for 3 years from the date of purchase; will be void and may not be redeemed after the expiry date; cannot be reloaded. Gift Cards are partially redeemable and cannot be used for a purchase under $5. It is up to the cardholder to use the full value of the card before the expiry date. Cash will not be given for any unused balance; unused balance on expiry of the Gift Card will not be refunded or credited. When the cost of the purchase exceeds the available card balance, the cardholder is required to make up the difference with another payment method.

Cardholders are liable for all transactions on the card except to extent to which there has been fraud or negligence by us or our employees. In some cases, fees may apply for the use of these cards, for details contact 1300 387 543. We reserve the right to change any terms contained in these Terms of Use at any time. Changes to Terms of Use will be available in store. See in store if you have any reason to believe an error has occurred in relation to your card. Check available card balance by entering card details here or by calling 1300 387 543. Gift card powered by Givex.


Burn Time and dimensions

Actual burn time of our candle products depends on a number of ambient factors therefore the times given are approximate. All product dimensions are to the nearest mm and are subject to change without notice.

Candle safety, frequently asked questions and hints and tips

Candle safety is extremely important. We recommend that you read our safety guide before you use your new candle. We also have aCandle Care and Safety Guide to help you look after your new candle.